Met/Support Preferred Software Support Program

Important information for Met/Support Preferred account holders

Met/Support Preferred is Fluke Calibration’s software support membership designed to help you stay productive, reduce downtime, and get more value from your calibration software.

It provides priority access to expert support, software updates, and essential tools that simplify day-to-day calibration work.

What you get with Met/Support Preferred

Priority software support

Get faster help when you need it.

  • Priority access to Fluke Calibration software experts by phone or email, so issues are addressed faster and with minimal disruption.
  • Support hours are Monday–Friday, 7:30 a.m. – 4:00 p.m. Pacific Time for customers in the Americas.
  • Availability outside the Americas varies by region and local resources.

Software upgrades and updates

Stay current with the latest software releases.

  • Upgrade to new versions of MET/CAL released during your active membership, helping ensure compatibility, performance, and access to new features.
  • Timely notifications when updates are available, so you never miss an important release.
  • Convenient web-based downloads for faster installation and deployment.

Access to the procedure library

Work more efficiently with proven calibration procedures.

  • Unlimited access to the MET/CAL Warranted Procedure Library, written and tested by Fluke Calibration experts.
  • Access to more than 18,000 procedures covering a wide range of instruments and applications.
  • Continuously updated procedures to reflect new instruments and evolving calibration best practices.

Procedures are accessed through Cubyt, which provides advanced search and filtering, one-click downloads, and an easy way to manage multiple procedures.

Training and services discounts

Reduce the cost of training and expanding your calibration capabilities.

  • 20% discount on Fluke-hosted calibration software training courses to help your team build skills faster.
  • 10% discount on onsite training (MET/Support Preferred only), bringing hands-on instruction directly to your facility.
  • Up to 20% discount on custom calibration procedure development when standard procedures are not available.

Additional MET/Support Preferred advantages

Get added value beyond standard software support.

  • Access to the latest updates for both Cubyt and MET/CAL throughout your membership.
  • Early access to new features as they are released, like OptiCal, coming to MET/CAL and CalStudio in 2026.
  • Two months free on CalStudio subscriptions at signup, exclusive to MET/Support Preferred members.

Your Met/Support Preferred membership

  • Your Met/Support Preferred membership number is required to access priority support and member benefits.
  • Memberships are aligned to the number of software licenses in your organization, helping ensure the right level of coverage.

Eligibility

Met/Support Preferred is available worldwide to customers who are using, purchasing, or upgrading Fluke Calibration software, including:

  • MET/CAL
  • MET/TEAM
  • MET/CONNECT

Need help or pricing?

For questions about pricing, licensing, or multi-year options, contact your local Fluke Calibration representative.

MET/Support Preferred — essential support to keep your calibration software running at its best.