Fluke Premium Care Terms and Conditions

  • Fluke Premium Care and Gold Support coverage begins at purchase
  • Schedule Calibration at least 6 weeks in advance to receive a loaner unit (if you purchased a product that includes loaners)
  • All loaner equipment is the property of Fluke Corporation. Dual possession of covered unit and loaner unit longer than 5 business days is a violation of contract terms. This violation can be invoiced for the replacement price (at local MSRP) and void coverage.
  • Repairs on equipment that has been modified or abused will not be covered by Fluke Premium Care and Gold
  • Damaged accessories must be evaluated by Technical Support before replacement. Replacements are limited to 1 per contract year.
  • Non-payment for membership is grounds for termination. A re-instatement fee may be applied for coverage that has lapsed that has lapsed for more than 60 days.
  • Fluke Premium Care and Gold Support is non-transferrable to new owner or other hardware.
  • No refunds will be granted for unused services.
  • Any service must be performed by a Fluke authorized service center. To schedule or request service please call your regional Fluke support center.

Support For Fluke Industrial Products

Support For Fluke Industrial Products (LinkIQ & DSX-5000)

USA: Call the Premium Care phone number in your Gold welcome email.
premiumcare@fluke.com

Support for Fluke Networks Products

support@flukenetworks.com

For additional information:

http://www.flukenetworks.com/content/gold-product-support

For complete terms and conditions please download our terms and conditions document.

Activating Fluke Premium Care

In order for you to receive the services provided by Fluke Premium Care you must first activate your product. Activation requires you to set-up an account (if you don’t already have one) and provide information about your company and the product to be covered.

  1. Account or Company information (name, complete address)
  2. Main contact (name, email, phone number)
  3. Information on the tester to be covered
    1. Model #, Serial #
    2. Proof of purchase (usually an invoice)
  4. Information on the Premium Care model you purchased
    1. Model # (begins with “FPC-“), Purchase date
    2. Proof of purchase (usually an invoice)

Purchase of Fluke Premium Care for a tester you already have

  • Go to https://my.fluke.com/
  • Sign-in or create an account providing the information in 1 and 2 above
  • Register your tester by entering the information on the product to be tested (3a)
  • Make a screen capture of the registration screen and provide this to the vendor you will buy Fluke Premium Care from
  • The vendor should provide this to Fluke with their order
  • A Welcome email with information on your activation will be sent to you after Fluke receives and processes the order from your vendor

Requesting Service

Processes can vary depending on where you are located, but member service requests take priority at all our authorized service centers.

All requests for Fluke Premium Care and Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance.

Please note: You will be asked for your contact information, model and product serial number(s) to verify coverage.

Ways to contact Technical Assistance in US and Canada

Support for Fluke Industrial Products

USA: Call the Premium Care phone number in your Gold welcome email.
premiumcare@fluke.com

Support for Fluke Networks Products

support@flukenetworks.com
Log in to My Account and submit a New Support Incident
Click here to submit a Service request on the web

Type of ServiceProcess/What to Expect
Repair
  • Technical Assistance will verify support coverage, repair needs, and loaner entitlement (if applicable), and shipping address.
  • You will receive an RMA for your unit, an overnight loaner unit (if applicable), and shipping instructions.
  • Your unit will be repaired with priority at the Service Center.
Annual Factory Calibration
  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address.
  • You will receive an RMA and shipping instructions.
    Note: If a loaner unit is desired, we recommend you schedule your appointment at least 6 weeks in advance of your required calibration date. Shipping waybills do not require advance scheduling and can be sent immediately.
  • Your unit will be calibrated with priority (<5 day) turnaround through the Service Center. Expect 1-2 weeks including shipping both to and from the Service Center.
Accessory Replacement
  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address and isolate failure to the component if possible.
  • If a covered accessory that shipped with your product is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you.
    Note: In some cases you may be requested to return the faulty/defective accessory prior to shipment of the replacement accessory.
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