Dear Fluke Customer:
Fluke is voluntarily recalling certain 28 II Ex Intrinsically Safe True RMS Digital Multimeters that were shipped between July 1, 2012 and November 30, 2012. The Fluke part numbers and serial numbers affected are listed in the table below.
| Fluke Part No | Description | Impacted Serial Number Range | Non-impacted Serial Number Range with "R" Designation |
|---|---|---|---|
| 4017165 | FLUKE 28 II EX Intrinsically Safe Multimeter with ATEX approval | 20960000 to 22489999 | 20960000R to 22489999R |
| 4017176 | FLUKE 28 II EX/ETL Intrinsically Safe Multimeter with ETL approval |
To determine if your digital multimeter is affected by this recall notice, enter your model and serial number in the box below and click "Verify." Any serial number preceded or followed by the letter "R" is not affected by this recall notice. The image below shows where to find the model and serial number of the affected meters.
* If serial number is not available, your product is part of the recall. Follow the recall instructions below.
If you own one of these digital multimeters, please stop using it and send it back to Fluke. If someone else within your organization is the primary user of the Fluke 28 II Ex Digital Multimeter or is responsible for responding to recall notices, please pass this notice along to the appropriate people.
Description of the problem
The plastic instrument case may develop cracks near the screws on the back during the life of the product. If cracks develop, and if used in an explosive dust environment (IEC/EU: Zone 21, and US/CA: Class II, Division 1), ingress of conductive dust may cause a short circuit that could ignite a dust explosive atmosphere surrounding the unit, potentially resulting in serious injury or death.
Actions
Immediately stop using your affected 28 II Ex Digital Multimeter(s) even if you have not experienced problems.
Please follow instructions below.
Click this link to register your affected product online as part of the recall. Once your information is complete and you click “submit,” you will receive an email with a printable, pre-paid and pre-addressed shipping label and a tracking number. Place the label on your shipping box and send your multimeter to the address on the label. You will be sent a new 28 II Ex Digital Multimeter to replace your existing unit. (Please only send the digital multimeter – any test leads/boxes/manuals that are sent with the unit will NOT be returned.)
We are undertaking this voluntary recall because we place tremendous importance on our customers' safety and the reputation of our products. Please accept our apologies for any inconvenience caused by this action.